United Kingdom FAQs
Check out our frequently asked questions below. If you can't find what you're looking for please contact our support team on email@example.com.
When does the promotion open?
The promotion opens on 05/03/18.
How do I enter (Great Britain)?
Step 1: Purchase a promotional pack of 40g KETTLE® Chips or a promotional multipack from most major supermarkets while stocks last. (Please keep your promotional pack, as it will be required for prize-winner validation.)
Step 2: Find your code located beneath the best before date on the back of pack. This is a 10 digit code and starts with a number.
Step 3: Go online to www.kettleupgrade.co.uk and enter your code along with your personal details. You must be over 18.
Step 4: You will automatically be entered into the prize draw for the chance to win a trip to Hollywood, California.
Step 5: You will also receive a discount code to enable you to participate in the CHILI Cinema film rental for £1 offer.
How do I enter (Northern Ireland)?
Step 1: Go online to www.kettleupgrade.co.uk and enter your personal details (along with your code from your promotional pack, if you have one). You must be over 18.
Step 2: You will automatically be entered into the prize draw for the chance to win a trip to Hollywood, California.
Step 3: You will also receive a discount code to enable you to participate in the CHILI Cinema film rental for £1 offer.
Where's my code?
Your code is printed on the back of your promotional pack of 40g and multipack outer bag of KETTLE® Chips.
On a 40g bag, the code can be found beneath the best before date on the right hand side of the pack. It is the third line of text, is 10 digits long, starts with a number and consists of a mixture of numbers 0 to 9 and capital letters.
On the multipack outer bag, the code can be found beneath the best before date on the right hand side of the pack. It is the third line of text, is 9 digits long and consists of a mixture of numbers 0 to 9.
You do not have to enter any spaces or the colon as part of the code.
How do I win?
Follow the instructions on ‘Enter your code’ page for your chance to win. The holiday prize draw closes on 31/07/2018. We will be in touch on or before 04/08/2018 if you are the lucky winner of a trip to Hollywood, California.
What prizes are you giving away?
We are giving away one trip to Hollywood, California for 2 adults (one traveller must be over 21) flying from any major international airport in Dublin, Belfast, Edinburgh, London or Manchester.
Plus all entrants will receive a discount code to enable you to rent a film from CHILI Cinema for £1.
For more details about the prize, visit our prize page.
Who are CHILI Cinema?
CHILI is an European Movie Entertainment Company (chili.com). It is a pure pay per view digital platform - there are no monthly or activation costs. CHILI offers all the latest movie releases along with a wide library of other titles, in digital form and are all available on Smart TVs, Blu Ray, PCs, tablets and smartphones.
When will I find out if I've won the trip to Hollywood?
The closing date for entry into the prize draw is 31/07/18. The prize draw winner will be contacted on or before 04/08/2018 using the contact details entered when submitting their code.
Can I enter more than once?
Only 1 entry per person is allowed into the prize draw for the duration of the promotion. However you can enter to receive the £1 CHILI Cinema film rental discount code for each separate promotional pack you have (no purchase necessary in NI) however there is a maximum of 1 entry per person per day.
What is the deadline for entry into the promotion?
Enter by 31/07/18 for your chance to win a trip to Hollywood. You have until 31/12/18 to enter to receive a £1 discount code to rent a film from CHILI Cinema.
I bought my promotional bag of KETTLE® Chips before the entry deadline but did not enter online in time. Am I still eligible to enter the draw?
Unfortunately not. All entries for the prize draw must be received by 31/07/18 and entries to receive a CHILI Cinema discount code must be received no later than 11.59pm on 31/12/18.
I don't have access to the Internet; can I still enter the promotion?
Unfortunately not. No entries received via post or telephone will be entered into the promotion. Entrants must also have a valid email address.
I have tried to enter my code online but have received an error message. What should I do?
Please check to ensure that you have entered your code correctly. Sometimes it can be easy to mistake certain letters or numbers for others so it’s worth looking extra carefully to make sure you’ve entered your code correctly. When entering your personal information (name, email address etc.) please ensure you have completed all the mandatory fields and that all the information you have entered is correct. If you’re still having trouble entering your code please let us know by contacting our customer care team at the following address: firstname.lastname@example.org. Please include the promotional code from your promotional pack of KETTLE® Chips so that we can help resolve the situation as quickly as possible.
Who is eligible to enter the promotion?
All prize draw entrants must be residents of the UK (England, Scotland, Wales and Northern Ireland), IoM, CI and ROI aged 18 or over.
The film rental offer is open to all residents of the UK aged 18 or over, only.
I live in the ROI can I enter?
Yes you can the prize draw and no purchase is necessary to enter. Make sure you confirm that you are an ROI resident on the website.
I purchased a 40g pack or multipack of KETTLE® Chips but there is no promotional code. What should I do?
As with any on-pack promotion, it is possible to find non-promotional packs on shelf at the same time as promotional ones. Only packs that bear this promotion on the front of pack are valid as part of this promotion.